Market Defining Value Creation Solutions

Private equity owned £200 million revenue manufacturing company with significant growth objectives required market distinguishing capabilities. They partnered with BML to design and deliver value creation through appropriate technology solutions and business change.​ ​​​​

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BML’s first action was to identify constraints and opportunities as the baseline for defining appropriate solutions and delivery approach. We designed and delivered solutions that complement new and existing capabilities through incremental implementation to minimise operational disruption and ease adoption for both staff and customers. The technology enabled value creation solutions included AI enabled supply optimisation and automation, AI enabled warehouse and distribution automation, proactive customer order optimisation, extended reality capability for product identification and implementation, and new AI enabled omni-channel commerce and customer service.​​​​​

Increased Revenue

• Annual £6million additional revenue from AI enabled customer optimisation and seamless omni-channel commerce.​​

Lower Operational Costs

• Integrated, automated, and AI enabled operations result in £3 million Opex savings in the 1st year.​​​​

High Customer Satisfaction

• 20% quicker order fulfilment and 40% lower transaction friction result in 10% increase of automated repeat orders.

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