Standardising a healthcare portfolio to ensure best practice
Our client, a major UK healthcare provider with over 40 hospitals, was constrained by fragmented systems and manual processes, limiting patient access, NHS collaboration, and resource visibility. Site autonomy led to inconsistent services, inefficient reporting, and slow training, hindering their agility in a rapidly growing healthcare environment.
Single, Standardised Technology Platform
BML implemented a cloud-based ERP across all hospital, establishing one connection to the NHS, consistent data and licensing, and new patient-facing digital channels. Secure online booking was launched, supported by a company-wide CRM and e-learning tool integrated with HR.
Impact beyond technology
- An instant, secure and online patient booking system
- Team redeployed to do what they love, looking after their patients
- Scalable digital training for faster upskilling and reduced admin burden
- NHS connectivity. One link sharing data and services seamless