Minimise Costs And Impact Leveraging AI​​

A global automotive components manufacturer and service provider to commercial transport operators faced high support costs driven by reactive maintenance and unplanned component replacements, often in remote locations. They needed a solution to predict failures, proactively manage maintenance and replacements, and minimise commercial disruption.​​​

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We designed and developed an AI enabled solution providing automated predictive analytics based on support incidents and maintenance logs, component monitoring, and customer accounts. A further maintenance and incident insurance product as developed as an extension to the services to commercial transport operators leveraging the AI enabled support management solution. Further reducing customer costs and provide predictability ​

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Customer Loyalty

• Customer goodwill increase attributed to reduced operational disruptions by 40% and clearer service cost management​​

Contained Product Supply Costs

• Proactive replacement and refurbishment of components reduced service associated product provision costs by 20%​​​​

Reduced Support Cost

• AI enabled predictive maintenance reduced support operational costs by £4 million/year

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