Powering growth through digital transformation
A leading UK utility owner, with over 500,000 connections, struggled to scale due to completely manual, fragmented paper-based systems. Poor data quality, office-bound processes, and siloed information led to operational bottlenecks, high customer attrition, and inefficient account management. Legacy practices made onboarding new assets slow, and hindered growth in a booming housing and infrastructure market.
Strategic Digital Transformation
Appointed by the owner, BML Digital led a full assessment and technology review—implementing a change plan with phased investment and hands-on leadership. The programme replaced legacy and paper-based processes with a cloud-first IT capability, seamlessly integrated enterprise applications (Microsoft-based), and dedicated change management to govern supplier and system migrations.
Realised Impact: Efficiency, Visibility, Growth
- Cloud-native IT enabled continuous operations—even during COVID
- Seamless enterprise apps powering customer, finance, and ops functions
- Fully integrated legacy and third-party services
- Improved collaboration, faster reporting, and better customer service
- Lower attrition and greater visibility for finance and operations
- The client is now able to scale, seize market opportunities, and grow consistently across the UK